Martins Maintenance excels at communicating with our loyal customers and sales contacts. We pride ourselves in our ability to carry out our family's communication values in the industries we serve.
With so many resources available to building service contractors in today's economy, it is not hard to adopt a customer service strategy that stresses the benefits of good customer service. The true challenge is in adopting an actionable set of core values that permeate into our actions and relationships. At Martins Maintenance, we provide emphasis on our key values and forge our customer service from the very instant we are given the opportunity to show our customers what we can do. When a customer affords us the opportunity to demonstrate our industry-leading abilities at their facility, Martins Maintenance's customer service values take hold as we immediately implement a plan of action; from the moment the account is awarded to the physical deployment of our crews. The first objective that must be accomplished typically consists of a personal meeting with the facility’s administration. This meeting details what the customer is looking to take from their relationship with our company and requires a detailed outline of the given scope of work for the account. Martins Maintenance views this meeting as an opportunity to further convey our excellence in communication as well as build a healthy relationship based upon a personal interaction with our customer.
After this meeting is established, our senior administrators immediately meet to strategize a plan of action that suits the customer’s needs. During this meeting, schedules are compiled and the appropriate supplies and equipment will be allocated correctly. From here, we adequately train employees for the particular scope of work that has been specified. We then assign these employees to their respective facilities. When our employee resources are delegated, account managers, supervisors and lead cleaners are briefed on the tasks at hand. After managers are properly briefed, our quality assurance team audits the entire process, ensuring no stone is left unturned. When the audits are finished, the crews are then deployed. At Martins Maintenance, we require that each and every facility be held to our rigorous performance and communication standards to ensure quality customer service.